Beyond the numbers: Master employee experience and engagement with our 2024 Benchmark Report

Emma Bridger

Minutes
24 April 2024
Employee Engagement
Employee Experience
Measurement
Benchmarking
The C-suite are still obsessed with benchmarking employee experience and engagement, which means the need for meaningful comparisons and insights into employee experience and engagement remains critical. It's natural to want to measure ourselves against others to gauge our performance.

However, it's important to approach benchmarking with a clear understanding of its limitations. Which is why we've compiled our latest Employee Experience and Engagement Benchmarking Report, in partnership with The EX Space.

Our aim? To make sense of the numbers and provide a clear perspective on what genuinely works in today's rapidly  changing workplace.
Cutting through the noise    

We know that traditional approaches to employee engagement and experience aren’t working. This report dives into what the numbers mean and how they can be used to not just compare, but to drive meaningful change and innovation. We explore new models of Employee Experience (EX) and engagement, offering a narrative that guides, explains, and challenges the status quo.


Transforming benchmarking into a tool for change

Recognising both the pitfalls and potentials of benchmarking can radically transform it from a basic number-checking exercise to a powerful instrument for organisational change. This report guides you through understanding these metrics in a way that is not only clear but actionable. It pushes beyond traditional methods to help you lead in creating an exceptional employee experience that actively fosters engagement.

The 2024 Findings: A call to action  
Our analysis for 2024 reveals a complex and diverse landscape of employee engagement and experience across the globe. The latest numbers offer a somewhat stark reality; in summary little has changed over the last year, and it's evident that more needs to be done. There isn’t a universal measure of EX and engagement, so relying solely on a single score means missing out on the rich insights that will help to drive the change we need.
A new approach to benchmarking  
Benchmarks should serve as clues rather than conclusions. They offer insights into where we stand but shouldn't be the only measure of success. By understanding what makes a great experience for our teams, we can get clear on what we need to measure and where we need to improve. A more holistic approach to benchmarking can guide us toward practices and strategies that will make a real difference to EX and engagement.
It's time to move beyond viewing benchmarks merely as scores to surpass, but as stepping stones to build upon. Taking a more thoughtful approach to benchmarking can do more than just tell us where we stand. It can point the way to improvements that make a real difference. By understanding the strengths and limitations of different measurement methods, we can tailor our strategies to better meet their unique needs and challenges of the organisations we work in.  

Let's use benchmarks not just as scores to beat, but as stepping stones to build a more engaged and fulfilling work environment.  

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