Beyond the numbers: What Today’s Benchmarks Reveal About EX & Engagement

Katie Austin

Minutes
15th May 2025
Employee Engagement
Employee Experience
Measurement
Benchmarking
The 2025 Benchmarking Report is now live— available below to download - also saved in the EX Library for Pro members. And if you're ready to make sense of the shifting landscape of employee experience and engagement, this one’s for you.
Inside the report:
We’ve taken a hard look at how engagement and experience are being measured—and whether those numbers are helping or hindering progress. Here’s a quick preview of what you’ll find inside: 

🔹 A comparison of leading engagement models—from eNPS and Gallup Q12 to Say-Stay-Strive and UWES
🔹 Honest insights into why scores are stagnating (spoiler: leadership buy-in still matters)
🔹 An exploration of the top EX models shaping the future, including WTW, Mercer, and our very own EX Lens
🔹 Clear takeaways about the link between measurement, design, and meaningful action
Top takeaways at a glance:
📉 Global engagement is not improving with Gallup reporting just 21% engaged employees
🤝 Trust in leadership is emerging as one of the strongest drivers of engagement across multiple studies
🌱 The EX profession is maturing at last—human-centred design models like the EX Lens are gaining traction
📊 Benchmarks are helpful—but only if you’re asking the right questions
🧠 Burnout, hybrid working and AI are changing the game...but we can help!
Want to go deeper?
You can now download the full whitepaper below

Not yet a member? 
Join for free and get instant access to the full report and a whole lot more. And if you're after more insight, don’t forget you can also catch up on the webinar here.

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