From clunky to consumer-grade: How Leeds University reimagined its digital workplace

Lee Smith

Minutes
15th October 2025
Employee Experience
Internal Communication
Webinar
Employees today expect the same seamless, intuitive experiences at work that they enjoy as consumers. Yet too often, workplace tools feel clunky, disconnected, and frustrating.

That was the challenge facing the University of Leeds. With over 9,000 employees navigating a fragmented intranet, digital friction was eroding trust, clarity, and connection.

In our new book, People-First Internal Communication (Kogan Page, 2025), we explore why consumer-grade design principles — simplicity, personalisation, and co-creation — are essential for the future of IC. This upcoming webinar brings that to life through a powerful case study with Silicon Reef and the University of Leeds.

You’ll hear how design thinking and a People-First mindset transformed a tired intranet into a human-centred digital workplace: one that employees actually want to use.

What you’ll learn:

  • How to design workplace tools with the same care and usability as consumer apps.
  • Practical ways to apply design thinking to internal communications projects.
  • Insights into co-creating solutions that foster trust, connection, and collaboration.
  • A roadmap for building consumer-grade experiences that prepare IC ecosystems for the AI-enabled future.

Speakers:

Alex Graves is Co-Founder and Chief Visionary Officer at Silicon Reef, the people-first Microsoft 365 experts. He has worked with Microsoft’s collaboration and productivity tools for more than a decade, and is always looking ahead to what the future of work could hold. He is passionate about sharing his knowledge and experiences to help organisations deliver better employee experiences through technology.

Register now and discover how putting people first creates digital experiences employees love.