What is the future of EX with Agentic AI?

We ask "What Is Agentic AI?" and "why should we embrace it"? Can Agentic AI really transform the world of work for the better?
Emma Bridger

Minutes
17 January 2025
Employee Experience
Employee Engagement
Agentic AI
Artificial Intelligence (AI) is reshaping how we work, but the next wave of innovation — Agentic AI — might just change everything. So, what is Agentic AI, why does it matter for Employee Experience (EX), and how can it help us create workplaces that truly put people first? Let’s explore.

What Is Agentic AI?

Imagine having a digital teammate who doesn’t just follow orders but takes initiative. Agentic AI isn’t just a tool; it’s a problem-solver that identifies what needs to be done and takes action — often before you even realise there’s an issue.

Picture an AI assistant that proactively resolves diary conflicts, arranges meetings, or even suggests process improvements, all with minimal oversight. With its blend of autonomy and adaptability, Agentic AI is poised to feel less like software and more like a collaborative partner. It’s exciting, a little daunting, and full of potential to unlock new possibilities for EX.

Why Agentic AI Matters for Employee Experience

Employee Experience is all about creating environments where people thrive. Yet, endless admin, competing priorities, and complex processes can distract us from focusing on the human aspects of work. Agentic AI could change that by taking over routine, time-consuming tasks and enabling people practitioners to:

  • Build meaningful connections with employees.
  • Design thoughtful, inclusive experiences.
  • Respond to individual needs with greater care.


For example, rather than spending hours managing schedules or digging through survey results, imagine redirecting that time towards mentoring, strategising, or collaborating with employees to co-create solutions.

Bringing Agentic AI to Life in EX

How could Agentic AI transform the employee experience in real terms? Here are some ideas:

  • Proactive Career Coaching: Agentic AI could act as a virtual career coach, analysing skills, performance, and aspirations to provide tailored development advice. It might suggest relevant training courses, flag internal job opportunities, or recommend next steps in real time, helping employees feel supported and empowered.

  • Dynamic Well-being Management: By monitoring patterns like long working hours or calendar overload, Agentic AI could prompt employees to take breaks, adjust deadlines, or access mental health resources. It might even offer time management tips or reassign tasks to alleviate stress.

  • Personalised Onboarding: For new starters, Agentic AI could craft an onboarding experience tailored to their specific role, skill level, and learning preferences. From scheduling essential meetings to answering FAQs, it ensures employees feel set up for success from day one.

  • Tailored Internal Communications: With Agentic AI, internal communications could become hyper-personalised. For instance, it could deliver updates and resources based on an employee’s role, preferences, or engagement history, ensuring they only receive content that feels relevant and actionable.

  • Streamlined Team Collaboration: AI could optimise team workflows, assign tasks based on individual strengths, and manage meeting schedules to prioritise collaboration and productivity. The result? Smoother operations and happier, more efficient teams.

The Future of Work: Human-Centred Innovation

Agentic AI isn’t about replacing human effort; it’s about enhancing it. By automating repetitive and predictive tasks, it enables people professionals to lean into the relational, creative, and empathetic aspects of their roles. In short, it frees us to be more human.

Of course, introducing AI into the workplace comes with challenges, from ensuring ethical implementation to addressing concerns about job displacement. But the potential rewards are immense for those willing to adapt. By harnessing the power of Agentic AI, organisations can create workplaces where technology amplifies humanity, fostering connection, innovation, and purpose.

What’s Next?

The rise of Agentic AI signals a pivotal moment for Employee Experience. At The EX Space, we’re dedicated to helping people professionals navigate this evolving landscape. As we look to the future, the question isn’t whether Agentic AI will shape the workplace but how we can leverage it to build thriving, people-centred environments.

Explore more insights and join the conversation at The EX Space. Let’s embrace this opportunity to transform the way we work, together.