EX Tool

The Channel Clarity Canvas

Design a ‘less is more’, consumer-grade communication experience

Overview

 EX TOOL
 15 mins
 Architect / Planner / Designer
The Channel Clarity Canvas helps you bring order to the often messy world of internal communication channels.

Instead of juggling overlapping tools and mixed messages, this canvas gives you a simple framework to map, streamline, and sharpen how your channels work together.

Use it to:
  • Spot duplication, gaps, and overload.
  • Clarify the “job” each channel is meant to do.
  • Set clear rules so employees always know where to go for what.
  • Apply a ‘consumer-grade’ test to make sure every interaction feels simple, intuitive, and worth using.


The result? A more consistent, less cluttered communication ecosystem that makes it easier for employees to find, understand, and act on what matters.

Whether you’re refreshing your comms strategy or tackling channel sprawl, this is a practical way to design for clarity, connection, and impact.

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