This PowerPack is crafted with you in mind – the
leaders of projects and change within your organisation. Whether you're a
seasoned HR professional, leading HR change, or involved with supporting the
onboarding experience, this PowerPack will equip you with everything you need to
design and deliver better onboarding experiences for your people.
- First impressions count: The
onboarding process is an employee's first real interaction with your company's
culture and values. A smooth and welcoming onboarding experience can create a
positive first impression, fostering a sense of belonging and motivation right
from the start.
- Accelerates integration: A
well-structured onboarding programme helps new hires acclimatise faster,
enabling them to become productive members of the team sooner. This reduces the
learning curve and accelerates their contribution to your organisation’s goals.
- Reduces turnover: Research
shows that employees who experience effective onboarding are more likely to
stay with the company longer. By addressing their needs and concerns early on,
you build a strong foundation of trust and loyalty.
- Boosts engagement:
Onboarding is a prime opportunity to engage new employees, making them feel
valued and supported. Engaged employees are more enthusiastic about their work
and more likely to go above and beyond in their roles.
- Aligns expectations: A
comprehensive onboarding process ensures that new hires clearly understand
their roles, responsibilities, and performance expectations. This alignment
reduces confusion and sets the stage for clear communication and effective
collaboration.
This PowerPack is designed to help
you navigate the complexities of the onboarding experience with ease and
confidence. Packed with guides, tools, and
templates, it offers a comprehensive, yet accessible framework, built on the
latest thinking. It’s not always
necessary to follow every step and or us every tool - but we've provided all the options to make it work for you.
This PowerPack covers five distinct phases, outlined in the diagram below which we’ll walk you through.

In summary:
Part 1
Getting started Getting ready to
design a new experience or re-design one which already exists involves several
key steps to ensure that the process is well-organised, and supported by
relevant stakeholders.
Part 2 Scoping
space
Discover
Find out what
your onboarding experience should be to meet the needs of your people,
and the organisational context and where it is and isn’t delivering.
Define
This is about
defining your onboarding experience as a result of your discovery activities.
This is where you’ll set a vision of the onboarding experience you want and use
that to prioritise where to focus design efforts.
Part 3
Opportunity space Discover
This is where
you use empathy to broaden and deepen understanding of what you’re working on
from the perspective of the people you’re designing for. Here you will speak
to and spend time with people who are
involved with the onboarding experience.
Define
Using insight
from the discovery phase you will revisit and possibly re-define the onboarding
experience you are working on through your people’s eyes. This problem or
opportunity definition creates the focus around which ideas are generated and
solutions developed.
Part 4 Solution
space
Develop
This is where
you generate ideas – lots of ideas – to solve the problem or realise the
opportunity, eventually focusing on one or more to develop and test.
Deliver
Ideas are turned
into rapid small prototypes to test and get feedback. By testing different
solutions at a small-scale, you can reject those that don’t work and learn
about and then develop the ones that will.
Part 5 Moving from Prototypes to Implementation:
What’s Next?
As we move through this PowerPack
we’ll share lots of practical tools with you to help you design people-centred
onboarding experiences.
The tools we’ll share will help you to understand the
problem you are trying to solve, or the opportunity you have identified.
Getting clear on what you are trying to achieve is the foundation of creating a
brilliant EX. You will use the tools to help you put your people at the heart
of your approach and understand where to focus your efforts.
-
A template to create your case for change
- Stakeholder mapping tool and template
- Example metrics for measurement
- A template for an organisational context review
- Journey mapping tool and template
- Service design blueprint tool and template
- Best (new start) EX activity
- Future vision activity
- Example personas
- Pen portrait tool and template
- Empathy map tool and template
- A variety of user-observation tools
- Sense making activities
- How might we question tools
- Ideation activities
- Concept sketching guidelines
- Prototyping pro-forma
- Questions for testing
- A brilliant onboarding EX essential checklist
- + worked examples for many of these activities