Employee experience (EX) is no longer a nice-to-have. It’s a strategic imperative.
In theory, most people professionals agree: designing better experiences leads to stronger engagement, better performance, and higher retention. But in practice? It’s not always easy.
Too often, EX is treated as a campaign rather than a capability. A project, not a philosophy. Something HR is ‘doing’ rather than something the whole organisation is building together.
We talk about listening, but struggle to act on feedback. We map journeys, but fall short when it comes to real change. We build strategies, but hit walls when we try to shift everyday experiences.
So what does it actually take to move from intention to impact?
For many organisations, the missing link is practicality. It’s not a lack of ideas, tools, or theory — it’s the challenge of knowing where to start, how to experiment, and how to build momentum in a real-world, real-constraints environment.
That’s why we love sharing stories from organisations that are figuring it out — one insight, one experience, one iteration at a time.
Live on The EX Space: How Lockton Turned EX Theory into Action
Join us for a live webinar with Lauren Hoare, where she’ll take us behind the scenes of Lockton’s EX journey — sharing real strategies, lessons, and reflections from their work in reshaping key employee experiences.
You’ll hear how Lockton has:
Shifted EX from concept to core business strategy
Applied design thinking to improve onboarding and early careers
Used feedback to guide and personalise employee touchpoints
Reimagined internal comms to drive clarity and connection
Measured impact and stayed curious about what’s next
Whether you're just getting started or looking to deepen your EX approach, this session will leave you feeling inspired — and armed with ideas you can take away and apply.
📅 Save your spot:
The EX Files – Turning EX Theory into Practice at Lockton
